dd89 Responsible Gaming

How Deposit Limits Work

A deposit limit restricts the total amount of money you can transfer into your dd89 account within a defined time window. You can request the following types of deposit limits through our support team:

• Daily deposit limit: the maximum you can deposit within any single 24-hour period, resets at midnight Bangladesh Standard Time (UTC+6).
• Weekly deposit limit: the maximum you can deposit across any rolling 7-day period.
• Monthly deposit limit: the maximum you can deposit within a calendar month, useful for longer-term budget planning.
• Increasing a deposit limit will take at least 7 days to take effect, giving you time to reconsider. Decreasing a limit takes effect immediately.

Wagering and Loss Limits

In addition to deposit limits, dd89 supports loss limits that cap how much you are permitted to lose over a set period. You can request:

• Daily loss limits across all game types including cricket betting, slots, and live casino.
• Weekly loss limits that give you a broader view of your gaming expenditure across the whole week.
• Monthly loss limits for players who want a strong spending ceiling in place over the longer term.

Why Set Limits Before You Start?

Setting limits before you start playing is one of the most effective responsible gaming habits you can develop. When you set a limit in advance, you are making a calm, considered decision rather than one made in the heat of the moment. Players who use preset deposit and loss limits consistently report feeling more in control and more satisfied with their overall gaming experience on dd89.

To set or modify any limit on your dd89 account, please contact our support team at [email protected]. Our team is available 24/7 and will process your request promptly. All limit changes are confirmed in writing via your registered email address.

• 🔴Spending more money on gambling than you can comfortably afford to lose.
• 🔴Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• 🔴Borrowing money or selling possessions to fund your gambling activity.
• 🔴Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• 🔴Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your gambling.
• 🔴Neglecting work, studies, family responsibilities, or social relationships due to gambling.
• 🔴Using gambling as a way to escape stress, depression, anxiety, or other difficult emotions.
• 🔴Making repeated unsuccessful attempts to reduce or stop gambling.

Types of Self-Exclusion Available

dd89 offers two types of self-exclusion to meet different needs. Both can be requested at any time by contacting our support team:

• Temporary self-exclusion: you can exclude yourself for a fixed period of 1 month, 3 months, 6 months, or 12 months. During this period your account is suspended and you cannot place bets, make deposits, or access your gaming history.
• Permanent self-exclusion: you can request that your dd89 account be permanently closed. This action is irreversible. Any available balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) after identity verification.
• During any self-exclusion period, dd89 will not send you promotional emails or bonus offers. Your exclusion will be applied across all sections of the platform including cricket betting, slots, and live casino.

Returning After a Temporary Exclusion

After a temporary self-exclusion period ends, your account is not automatically reactivated. You must contact dd89 support at [email protected] and confirm your intent to resume play. Our team will check in with you before reactivating your account to make sure you feel ready to play responsibly.

We strongly recommend that players who have completed a self-exclusion period also set fresh deposit limits and session time limits before resuming play. Starting with clear, pre-agreed boundaries makes it far easier to maintain responsible habits over the long term.

• Always decide in advance how much money and time you are willing to spend before you open the dd89 app — then stick to those limits.
• Never gamble with money you need for rent, food, utilities, or other essential expenses. Only use funds that are genuinely discretionary.
• Take regular breaks during gaming sessions. Stand up, stretch, drink water, and step away from the screen for at least a few minutes every hour.
• Never gamble when you are upset, stressed, tired, or under the influence of alcohol. Emotional or impaired states lead to poor decision-making and bigger losses.
• Balance your gaming time with other hobbies and social activities. Gambling should be one small part of a varied, fulfilling lifestyle — not the focus of it.
• Do not try to win back money you have lost. Chasing losses is one of the fastest routes to problem gambling. Accept losses as the cost of entertainment and move on.
• Talk openly with someone you trust — a friend or family member in Dhaka, Sylhet, Chittagong, or wherever you are — if you feel that gambling is taking up too much space in your life.

A Note on External Support

dd89 recognises that some players may benefit from speaking with an independent counsellor or support service. If you are based in Bangladesh and feel you need additional help beyond what dd89 can provide, we encourage you to speak with a trusted healthcare professional, a community mental health worker, or a religious leader or imam in your area who can offer guidance and support in a culturally familiar setting.

Remember: seeking help is a sign of strength, not weakness. dd89 is proud to support a community of players who look after themselves and each other. You are always welcome to contact us at [email protected] — we will always respond with care and without judgment.