dd89 Privacy Policy

Section 1

Introduction and Scope

This Privacy Policy describes how dd89 (accessible at dd89.vip) collects, uses, stores, and protects personal information provided by users of the dd89 platform. It applies to all players who register an account, visit the dd89 website, or interact with any of our services, including cricket betting, live casino, slot games, crash games, and promotions. By registering an account with dd89 or using our platform in any capacity, you consent to the practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with dd89's Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to data handling, this Privacy Policy shall take precedence in respect of data privacy matters.

Section 2

Information We Collect

dd89 collects personal information through several channels, including account registration, payment transactions, customer support interactions, and your general use of the platform. The categories of personal information we collect include:

• Identity information: your full name, date of birth, username, and national identity document (NID) number or passport number, collected to verify your age and identity as required by our responsible gaming and anti-fraud obligations.
• Contact information: your Bangladesh mobile number and email address, used to communicate account notifications, transaction confirmations, promotional offers, and support responses.
• Financial information: payment method details such as your registered bKash, Nagad, or Rocket mobile wallet number, and the amount and timing of deposits and withdrawals. dd89 does not store full card numbers or bank account credentials.
• Gaming activity: your bet history, game session records, bonus activity, and win/loss records, used to maintain your account, resolve disputes, and fulfil our responsible gaming obligations.
• Technical data: your IP address, device type, operating system, browser version, and approximate geographic location, collected automatically when you access the dd89 platform for security monitoring and fraud prevention purposes.
• Communications data: records of any messages or queries you send to dd89 customer support, retained to ensure consistent and accurate support service.

Section 3

How We Use Your Information

dd89 uses the personal information it collects solely for legitimate operational purposes. Your data will never be used for purposes inconsistent with those set out below, and we will not process your data in a manner that is incompatible with the original reason it was collected:

• To create and manage your dd89 account, including verifying your identity and age in accordance with our 21+ policy.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfer partners, and to maintain accurate financial records.
• To communicate with you about your account status, transaction outcomes, promotions, and any changes to our Terms & Conditions or this Privacy Policy.
• To detect and prevent fraud, money laundering, and other illegal or prohibited activities on the dd89 platform, in accordance with our anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• To fulfil our responsible gaming obligations, including monitoring player behaviour for signs of problem gambling and administering self-exclusion and deposit limit tools where requested.

Section 4

Data Storage and Security

All personal data collected by dd89 is stored on secure servers protected by industry-standard security measures including SSL/TLS encryption for data in transit, encryption at rest for sensitive data fields, access controls limiting data access to authorised personnel only, and regular security assessments. dd89 takes all reasonable technical and organisational measures to ensure that your personal data is protected against unauthorised access, disclosure, alteration, or destruction.

Despite these measures, no method of internet transmission or electronic storage is 100% secure. While dd89 endeavours to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dd89 will notify affected players as promptly as operationally feasible.

Section 5

Sharing of Personal Data

dd89 does not sell, rent, or trade your personal information to third-party marketers. We may share your data with third parties only in the following limited and controlled circumstances:

• Payment service providers: we share necessary transaction data with our payment partners (bKash, Nagad, Rocket, Upay, and partner banks) solely for the purpose of processing deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for data they receive.
• Game providers: aggregated, anonymised gaming activity data may be shared with our licensed game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) for the purposes of game performance analysis and technical support. Individual player identities are not disclosed to game providers.
• Legal and regulatory obligations: we may disclose personal data when required to do so by applicable law, court order, or at the request of a competent governmental or regulatory authority. dd89 will disclose the minimum amount of data necessary to comply with such requirements.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of dd89's business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained.

Section 6

Cookies and Tracking Technologies

dd89 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and analyse usage patterns to improve the service. Cookies are small text files stored on your device by your browser when you visit dd89. We use the following types of cookies: strictly necessary cookies (required for the platform to function, such as session tokens and login state); functional cookies (which remember your preferences, such as language settings); and analytics cookies (which help us understand how players navigate the platform so we can improve usability).

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the dd89 platform from functioning correctly. dd89 does not use cookies for third-party advertising or behavioural profiling.

Section 7

Your Data Rights

As a user of the dd89 platform, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]. dd89 will respond to all data rights requests within a reasonable timeframe, typically within 30 days of receipt:

• Right of access: you may request a copy of the personal data dd89 holds about you, along with information about how it is being used.
• Right of rectification: if you believe any personal data dd89 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right of erasure: you may request deletion of your personal data, subject to dd89's legal obligations to retain certain data (for example, financial transaction records which must be retained for regulatory compliance).
• Right to restrict processing: in certain circumstances, you may request that dd89 limit the way it processes your personal data while a complaint or query is under review.
• Right to object to marketing: if you have consented to receive promotional communications from dd89, you may withdraw that consent at any time by contacting support or following the opt-out instructions in any marketing message you receive.

Section 8

Data Retention

dd89 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account plus a minimum post-closure period required by applicable financial regulations; transaction records are retained for a minimum of five years from the date of the transaction to comply with anti-money laundering obligations; communications with customer support are retained for up to two years to ensure service continuity and accurate dispute resolution; technical and security logs are retained for a rolling period of up to twelve months for fraud monitoring and system integrity purposes.

When personal data is no longer required, dd89 will delete or anonymise it in a secure and irreversible manner. Players who close their accounts may request confirmation that their personal data has been deleted, subject to any legally mandated retention obligations that prevent full immediate deletion.

Section 9

Children and Minors

The dd89 platform is strictly intended for adults aged 21 and above. dd89 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close any associated account. Age verification is conducted as part of the account registration and KYC process.

• If you are a parent or guardian and believe your child under the age of 21 has created an account on dd89 or provided personal information to dd89, please contact us immediately at [email protected] so we can take appropriate action.
• dd89 employs age verification checks during the registration process and reserves the right to request documentary proof of age at any time. Access to the platform will be suspended pending age verification if there is any reasonable doubt about a user's age.
• We strongly encourage parents and guardians in Bangladesh to use parental control software and to maintain open conversations with young people about the risks of gambling. dd89 supports responsible gaming initiatives and can be contacted for guidance on available tools.
• All staff at dd89 who handle player data are trained to identify potential indicators of underage access and are required to escalate any concerns through our internal safeguarding procedures immediately.

Section 10

Changes to This Privacy Policy

dd89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via email or in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the dd89 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically. If you disagree with any changes, you should discontinue use of the dd89 platform and may request withdrawal of any available account balance before closing your account.

Section 11

Third-Party Links and Services

The dd89 platform integrates third-party game software from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While dd89 takes care to work only with reputable providers, we are not responsible for the data practices of these third parties. Game providers may collect limited technical data (such as game session identifiers) directly within the game interface under their own privacy policies. We recommend reviewing the privacy policies of our game providers if you have specific concerns about data collected within individual game environments.

Section 12

Governing Law

This Privacy Policy and any dispute arising from it shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which dd89 operates. For any data-related concerns, players are first encouraged to contact dd89 support at [email protected] to seek a resolution informally before pursuing any formal avenue.

dd89 is committed to handling all privacy complaints promptly and fairly. If you submit a privacy complaint to [email protected], we will acknowledge receipt within 48 hours and aim to provide a substantive response within 14 days. Where a complaint cannot be resolved within that timeframe, we will keep you informed of progress at reasonable intervals.

Section 13

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how dd89 handles your personal information, please contact our support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 24 hours on Bangladesh Standard Time (UTC+6).

Email: [email protected]